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Full Day Courses

CONTENTS RESTORATION – BEYOND THE BASICS

Restoration Contractors deal with contents in almost every insurance claim, on some level. This has raised the need to do additional training for all staff who are involved in Contents claims. One of the prime benefits of this course is to help you better understand todays current abilities when dealing with contents claims in your company.
Properly handling, inventorying and restoring of soft and hard contents, textiles, art work and general personal property items has become a speciality service within the disaster restoration industry. There have been many changes, especially in the last few years, as techniques and processes have been developed that can salvage a great deal of contents that were previously written off.

  • Contents cleaning & deodorization;
  • Determining whether to clean off-site or on-site;
  • Proper Pack-out and Pack-back techniques;
  • Situations contributing to the increase in contents claims;
  • What important role does the insurance adjuster play;
  • Key points in how to set up your facility;
  • Hands-on demonstrations;
  • Listing, handling and manipulation of contents;
  • Tips on evaluating the loss and determining the scope of work needed;
  • Idea’s on what to say and not say to property owners and adjustors;
  • Latest technology and procedures contributing to controlling contents restoration costs;
  • Ways to minimize damages and loss with contents stored at your facility.

THE BASICS

Restoration Contractors deal with some sort of water / moisture problem in the majority of insurance claims, whether a burst pipe, sprinklers going off in fires, water from extinguishing the fire, etc.
way the course and hands on demonstrations will benefit everyone involved.

  • Contributors to the increase of claims;
  • The channel and importance of effective communication;
  • Understanding the role of the Owner, property manager, the Broker, Adjuster, and the Restoration Contractor;
  • An overview of the restoration and drying process from start to finish;
  • Hands-on demonstrations;
  • How to prevent indoor or environmental issues during and after the restoration process;
  • Tips on being more productive and efficient in dealing with water losses;
  • Contents: wet or dry they need to be considered and dealt with;
  • Evaluating the loss and determining the scope of work needed;
  • An overview of how to deal with structural materials and reconstruction;
  • How to prevent liabilities associated with hazardous materials such as lead and asbestos;
  • Steps taken to reduce business interruption and additional living expenses.

RESTORATION MANAGEMENT – BUILDING REAL VALUE

Most owners and partners of Disaster Restoration and Environmental Remediation contracting firms
started their business for the freedom that comes in running their own company. The challenge is that for many business owners the dream remains elusive.

You may feel trapped in your business because:

  • You know more than anyone else in your company about how to run the business;
  • Your customers ask to deal with you personally all the time;
  • You are constantly involved in the building or creating of what you sell;
  • You are your company’s best (and often only) sales person.

This Full Day Workshop is an interactive, sleeves-rolled-up session, dedicated to getting you back on track to gaining the freedom you deserve as a business owner.
You should decide how your business will operate, what you will do in it and how many hours a week you will work. Don’t let your employees, customers or anyone else tell you how to run your business.

  • How to recognize when you’ve fallen into The Owner’s Trap and steps to take to pull yourself out;
  • The three attributes of a scalable business model;
  • The eight factors that drive the value of your business;
  • The one kind of revenue that can triple the value of your business;
  • The six forms of sustainable recurring revenue;
  • The one question you need to ask your customers to predict the likelihood they will buy again in the future and refer you to others;
  • The two essential elements of your marketing plan you need in order to avoid commoditization and costly pricing wars.

Half Day Courses

CONTAMINATED WATER RESTORATION

Water damage can have a significant impact on a person’s home or business but when it is contaminated with affluence, chemicals or ground water it can create a whole new set of problems. Sewage and other contaminates pose a serious threat to those occupying the space with increased risk associated with indoor air quality, physical contamination, and building deterioration. It also requires additional work in addressing the damaged area’s and surrounding spaces to properly remediate. Efficient and effective remediation is essential in order to protect all inhabitants, the workers, and the
building. For example, what PPE (Personal Protective Equipment) needs to be worn by restoration technicians. What containment of the affected areas needs to be done. Additional time and material are normally incurred when dealing with these types of losses.

UNRAVELING THE MYSTERY OF CONTENTS (3.5 hours)

Properly handling, inventorying and restoring of soft and hard contents, textiles, art work and general personal property items have become a specialty service within the disaster restoration industry. There have been many changes, especially in the last few years, as techniques and processes have been developed that can salvage a great deal of contents that were previously written off. Understanding today’s capabilities will allow disaster restoration contractors and their staff to realize the extent of how these services affect insurance claims. We will also review the importance of getting this service done right and how this benefits everyone.

RESTORATION – REGARDING MOULD, ASBESTOS AND LEAD

Over the years the dangers and negative health effects associated with mould and materials containing such things as asbestos and lead have heightened our awareness and the need to prevent or manage these contaminates much more conscientiously in the claims process. Nowhere has this become more
evident in the last few years than in the disaster restoration industry. According to Canada Mortgage and Housing “people should not live in mouldy houses” so the prevention and effective remediation of this environmental concern must be taken seriously. In addition to this, buildings constructed prior to 1990 have a greater risk of containing building materials that include hazardous materials and the world of the restoration and insurance industry is very well aware of it.

  • What contributes to the growth of mould and how it can be prevented
  • Why is a qualified water damage remediation contractor so important
  • Where and in what materials are lead and asbestos found
  • What is the procedure when hazardous materials are suspect
  • How is it effectively and efficiently remediated while reducing risk of liability

HOARDING AND THE RESTORATION CONTRACTOR (3.5 hours)

Dealing with a hoarding situation when endeavouring to handle an insured loss involves so much more than your average claim.

  • What may lead so many to suffer with this addiction to collect things;
  • Identifying the difference between hoarding, collecting, or just plain squalor;
  • What cities and communities are doing to deal with these situations;
  • How this is being handled by our legal system and some of the liabilities associated with it;
  • How and when the Broker and Insurers get involved
  • Sorting the restorable from the no-restorable
  • And finally, the claims process from the initial inspection, to the contents and property restoration

FIRE & SMOKE DAMAGE REFRESHER (3.5 hours)

Fire and Smoke Damage remediation services are a key part of most Disaster Restoration companies. This course is geared towards two groups of restoration Technicians, Crew Chiefs, Estimators and Project Managers. It is a great refresher for staff who haven’t had the SRT course for several years. Also, it can be used as a basic overview and primer for newer staff who have yet to take the IICRC SRT course. Either way the course and hands on demonstrations will benefit everyone involved.

  • Assessment of a Fire & Smoke Damage property and contents
  • A variety of Cleaning procedures we can possible use
  • Various procedures and cleaning processes
  • Deodorization techniques and equipment
  • A review of the basic ‘tools’ of our trade
  • Hands on demonstration of various aspects of this work
  • An overview of the most common PPE to be used on Fire & Smoke Damage jobs.

RESTORATION MANAGEMENT FOR SUCCESS (3.5 hours)

Many owners and senior managers of Disaster Restoration and Environmental Remediation contracting firms spend the majority of their training on the technical side of the business. While that is extremely important, it is also crucial, especially in today’s competitive business environment, to also get training on and focus on the ‘Business’ side of things. We will discuss systems and procedures and how if they are properly set up will allow owners and senior managers to enjoy their  business more, have less stress and run a more profitable shop. If you’re like a lot of entrepreneurs, you use your Profit & Loss (P&L) statement as your report card at the end of the year. You may even use your P&L to figure out what your company is worth by applying a multiple to your profit. But having worked with hundreds or restoration entrepreneurs we’ve seen examples of companies that are marginally profitable but still run out of cash. Or worst yet go bankrupt. Your P&L and Balance Sheet can reveal a great deal about how your business is run, what you can spend money on and what you shouldn’t.
We will discuss the eight things that drive the value and enjoyment of your company and suggestions on how to dramatically increase the value of your business.

  • Structure your business to maximize its value.
  • Accelerate the pace of positive word-of-mouth for your business
  • Differentiate your business using the same methodology Warren Buffet looks for in the companies in which he invests.

RIA and IICRC CEC Approve Course

WATER DAMAGE REMEDIATION BASICS (3.5 hours)

Water damages have significantly increased as a result of greater warming trends that contribute to significant storms and flooding, more amenities such as; bathrooms, plumbed ice and coffee makers along with poor quality products and workmanship. This has greatly impacted the insurance and restoration contractor business. Due to this substantial increase in water losses, great strides have been taken by the insurance industry to reduce the number of claims or changing coverages and control the costs of restoration.

  • Contributors to the increase of claims;
  • The channel and importance of effective communication;
  • Understanding the role of the Owner, property manager, the Broker, Adjuster, and the Restoration Contractor;
  • An overview of the restoration and drying process from start to finish;
  • How to prevent indoor or environmental issues during and after the restoration process;
  • An overview of how to deal with structural materials, contents and reconstruction;
  • How to prevent liabilities associated with hazardous materials such as lead and asbestos;
  • Steps taken to reduce business interruption and additional living expenses.

TRAUMA, GROW-OP AND METH LAB CLEAN-UP BASICS (3.5 hours)

Over the years the increase of incidences involving active shooters, gang warfare and other illegal activities have meant a proliferation of grow-ops and meth labs. This has had an impact both on insurance carriers and restoration contractors. It has created the need for these industries to become familiar with what they may be facing when they become involved in these types of claims. There are so many variables.
Sometimes the aftermath will be localized but more often, we are seeing it impact larger or surrounding buildings including commercial, institutional, and residential properties. Often we find that crime and violence are closely linked so when called in to do a trauma scene clean-up we may find grow-ops, meth labs and other clandestine situations.

  • Trauma scene, Grow-op, and Meth lab situations
  • Some potential Insurance considerations of issues and coverages
  • City and bylaw requirements and considerations
  • Remediation procedures
  • Returning the property to pre-loss conditions